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Des Questions? FAQ

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How many people can the Square Victoria Maison Hôtelière accommodate?

The establishment has a total of 9 units, including one apartment, two suites, and six rooms. The total capacity is 28 people.

It is possible to add an extra bed in some units (extra charge of $20+tx). It is not possible to add an extra bed in the urban rooms due to lack of space.

How will I receive my room access code?

There is no reception on site, so you must make sure you have your lock code and room number before you arrive.

5 days before your arrival and 24 hours before you will receive an email entitled: "Operto Square Victoria Maison Hôtelière Guest check-in instructions".

You must click on the link included in this email and follow the instructions to connect to the guest portal.

Also, 24 hours before your arrival, a text message (SMS) will be sent to your cell phone with the link to connect to the customer portal.

Guests who have booked multiple rooms will receive a separate email/SMS with check-in instructions for each room.

What time can I arrive?

Rooms are available from 4pm.

You can request early check-in up to 2 hours in advance (max 2pm) for an additional fee of $10 per hour in advance

What time do I have to check out?

We ask that you vacate your room by 11am.

You can request a late check-out up to 2 hours later (max 1pm) for an additional fee of $10 per hour.

Why is my door lock code provided in the customer portal not working?

Your code will be automatically activated in the lock of the entrance door and your room a few minutes before your arrival time.

Example: Your arrival is scheduled for 4pm. If you enter your code into the door lock at 2:30pm, it will not work.

It is important to note that your door lock code will automatically deactivate at your check-out time.

It is very important to press the hook in the lower left corner of the keypad after entering the digits of your personalized code.

Make sure you enter your door lock code into the correct room door. Your code will only work on the lock of your room (number provided in the customer portal) and the entrance door.

If you have difficulty entering the establishment, you can always contact our virtual reception at 819-451-5678

Where can I park?

Parking is on the street right in front of the building. It is municipal parking, free of charge and does not require any reservation.

This parking is allowed even in winter.